Delivery Manager / Portfolio Manager

Managing an assigned portfolio of projects

Monitoring portfolio and project status, with proactive escalation prevention and early issue identification

Ensuring consistency, efficiency, and profitability of delivery across the portfolio, in line with enterprise risk-management practices (proactive risk identification, mitigation, and transparent reporting)

Reporting portfolio results to the Head of Delivery (e.g. % of projects on time and on budget, gross margin, client NPS)

Overseeing and mentoring Project Managers and Team Leads, with a focus on leadership and soft skills

Building and maintaining trusted relationships with client executives (CxO/VP/Director)

Leading renewals and contract extensions, and owning the contractual side (SOWs, purchase orders)

Driving portfolio growth through identifying upsell/cross-sell opportunities within managed accounts, and taking part in the pre-sales process

Calculating profitability (P&L) for offers and reviewing them for delivery feasibility

Implementing and improving delivery methodologies (Scrum, Kanban, and others) and AI-driven process improvements

Collaborating with the Resource Management team on team allocations, resource planning, and staffing/workforce strategy aligned with portfolio demand and growth plans

Contributing to company-wide delivery and leadership initiatives, promoting best practices and continuous improvement

Stepping in to directly manage projects in exceptional situations (e.g. covering for a Project Manager during leave)

Minimum 8 years of experience in IT project management

Experience managing teams of at least 25 people

Knowledge of pricing models, project P&L, margin, utilization, and forecasting

Proficiency working with enterprise clients (pre-sales, presentations, negotiations)

Strong, hands-on knowledge of Agile methodologies (Scrum, Kanban, and others)

A proven track record of successful project delivery, including fixed-price projects

Experience in building trusted-advisor relationships with senior client stakeholders, including C-level and VP-level executives

Ability to mentor and develop Project Managers and Team Leads (leadership and soft-skills coaching)

Strong negotiation and communication skills at the management level

English at a minimum C1 level

Ability to lead strategic discussions on delivery roadmaps, operating models, risks, constraints, and long-term technology direction

Certifications such as PMBoK, Prince2, Agile, or risk management

Based in Kraków or the surrounding area (or open to occasional travel for in-person workshops and meetings at our Kraków office)